Refund Policy

Who Sells Your Order

Orders on MusicGenerater are processed by Waffo Pancake (Waffo.com Limited), which acts as our merchant of record: it sells the order to you and handles payment and sales tax. Your card statement will show WAFFO or WAFFO PANCAKE. Refunds go back through Waffo to your original payment method, and you can see your orders and invoices in the Waffo customer portal.

Subscriptions

Pro and Unlimited plans renew automatically — every month for monthly plans, every year for yearly plans — until you cancel. You can cancel at any time from Settings → Manage subscription. Cancelling stops the next renewal; you keep your plan and its credits until the end of the period you have already paid for. Unused plan credits roll over from month to month while you are subscribed and are removed when the plan ends.

First payment: if a plan is not what you expected, email us within 3 days of your first payment and we will refund it in full, as long as you have used no more than 25 credits (or made no more than 10 songs on Unlimited, where songs don't use credits) and have not downloaded any files (MP3 or WAV). Each customer can get this refund once. After that, and for renewals and yearly plans, we do not refund the period you are already in — cancel before the next renewal date instead.

Credit Top-ups

Credit top-ups are available to subscribers. Top-up credits never expire. You can get a full refund within 14 days of purchase if none of the pack's credits have been used. Once any of them have been used, the pack is not refundable.

Always Refunded

• Billing errors, duplicate charges, or payments you did not authorize
• A technical problem on our side that stopped you from using what you paid for, which we could not fix
• Your account was suspended by mistake

Not Refunded

• Subscription payments after the first 3 days, and all renewals
• First payments where more than 25 credits were used (more than 10 songs on Unlimited) or any file was downloaded
• A second first-payment refund for the same customer
• Credit packs once any of their credits have been used
• Accounts suspended for breaking our Terms of Service
• Free credits from sign-up or daily check-ins, which have no cash value

How to Request a Refund

Email support@musicgenerater.com from the address on your account, with the date of the payment. We reply within 2 business days. Approved refunds are issued through Waffo and usually appear on your statement within 5–10 business days, in the currency you paid in. When a refund is issued, the credits from that payment are removed from your account.